Events logs: Do they exist, and if so, what exactly do they say? In addition to error messages, logs often provide a timestamp so you can answer the question of when exactly events happened. Checking the Windows event viewer can be a first step in pointing you towards any relevant logs.
Can the user provide screenshots, video, or other supporting information that can help assist in the troubleshooting process? Diagnostics results: Have you run system utilities to get even more information? For example: ping can help you remotely check if a server or website in question is reachable.
Additionally, the Windows memory diagnostic can check for faulty memory, the resource monitor or performance monitor can check for unusually high CPU or memory usage, and a disk check can examine your hard drives for errors. Monitoring: Do you have any 3rd party tools that can offer more clues or predict issues before they occur?
A network monitoring solution like Spiceworks provides preemptive alerts and warnings about servers at risk of going down.
And a network inventory application can provide vital statistics on dozens or hundreds of systems such as disk space, available memory, OS installed, and software running on the devies in question. Problem Solved? Looking for free help desk software?
Log in to Spiceworks. Username Email. Join our Tech Marketing Community and spice up your marketing game. By creating your account, you are agreeing to our Terms of Use and our Privacy Policy. First Name. Last Name. Almost done! Reset your Spiceworks Account password. Reset Password Not a member? Typical error messages or pop-up messages might contain the following phrases:. Do not click anything inside the dialog box.
Are you sure you want to navigate from this page? Your computer is infected! They can cause data lost and file corruption and need to be treated as soon as possible. Return to System Security and download it to secure your PC.
Press OK to Continue or Cancel to stay on the current page. For more information see Protect yourself from tech support scams. Removing a computer virus or spyware can be difficult without the help of malicious software removal tools. Some computer viruses and other unwanted software reinstall themselves after the viruses and spyware are detected and removed. Fortunately, by updating the computer and by using malicious software removal tools, you can help permanently remove unwanted software.
For more information about how to remove a computer virus and spyware, see the following article in the Microsoft Knowledge Base: - Microsoft resources and guidance for removal of malware and viruses. Note A computer virus may prevent you from accessing the Microsoft Update website to install the latest updates.
We recommend that you set the Automatic Updates service to run automatically so that a computer is not missing any important updates. Microsoft offers a free online tool that scans and helps remove potential threats from your computer. To perform the scan, go to the Microsoft Safety Scanner website.
Note the name of the rogue security software. For this example, we'll call it XP Security Agent When you are prompted, use the arrow keys to highlight Safe Mode with Networking , and then press Enter. Click the Start button and check whether the rogue security software appears on the Start menu. If it's not listed there, click All Programs and scroll to find the rogue security software's name. Right-click the name of the rogue security software program, and then click Properties.
In the Properties dialog box, check the path of the rogue security software program that is listed in Target. Note The folder name frequently is a random number. In the Program Files window, click Program Files in the address bar. Scroll until you find the rogue security software program folder.
For example, XP Security Agent Go to the Microsoft Safety Scanner website. If you suspect that your computer is infected with rogue security software that was not detected by using Microsoft security solutions, you can submit samples by using the Microsoft Malware Protection Center submission form.
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With this guide in hand, you should be able to solve a variety of problems. Run a thorough virus scan. David Nield David Nield is a tech journalist from the UK who has been writing about gadgets and apps since way before the iPhone and Twitter were invented.
It might be prevented from completely removing a threat if there isn't enough space on your PC, particularly on your system drive usually drive C. See the following to help free up space:. Free up drive space in Windows Tips to free up drive space on your PC Windows 8. After you've freed up some space, update and then run a scan again.
Full scans can take a long time if you have a large disk with lots of files. Large files, especially archives such as ZIP files, take longer to scan. Run scans while your PC is idle by closing all other programs. Scanning takes system resources like processor and memory. If you have other programs running they may be creating a bit of a traffic jam that can slow down the malware scan, even if you're not actively using them.
Try closing any unnecessary apps while you run the scan. Tip: For best results try restarting your computer and run the scan immediately, before opening any other apps. If Microsoft Defender Antivirus continually encounters errors during scans or during malware removal, try the following solutions:. Please provide feedback to us, so we can deliver fixes as fast as possible.
By default, Windows automatically collects error information, but describing the error on the Feedback Hub app can help us address the error more efficiently. Run Windows Update to apply any fixes and ensure you have the latest components.
If Microsoft Defender Antivirus continually encounters errors during updates, try installing the latest protection updates manually. To detect the latest threats, use a robust antimalware product, like Microsoft Defender Antivirus, which is built into Windows.
Ensure that critical security features are turned on and that Microsoft Defender Antivirus is fully updated before scanning. Use Microsoft Defender Antivirus with cloud-based protection. By default, the following advanced features are enabled. Make sure the settings for Cloud-delivered protection and Automatic sample submission are turned On. These settings significantly increase the chances of detecting never-before-seen malware and enable the automated creation of new protection updates that help immunize all other computers running Microsoft Defender Antivirus from the newly discovered threats.
By default, Microsoft Defender Antivirus updates definitions automatically at least once every day. You can also manually check for updates:.
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