The remodels must be keeping them going. But many places seem reluctant to place new orders as quickly, I am only guessing that they are trying to sell more of what they already have in stock and may be reducing the number of granites they keep on hand until things pick up. I was told this is another granite that can vary in color tremendously, and even if a place has it, it might not at all like what I liked. Solid Surface, including quartz, dealers seem less willing to do so for some reason.
Going through a 3rd party makes it more likely something will be held back. My kitchen installer, for example, appeared to structure payments so that enough money to cover the granite material costs was due before templating, but about I don't know, but think he probably does not pay the granite installer in full until he is satisified, and I still have enough left that I owe him for him to want to make sure I am satisfied.
Nuccia, the salesperson for the company, NBC, has since clarified that he usually takes the payment information "as a convenience for the customer" to Costco but that the payment does not go to them, it does go to Costco until the job is complete. If I have a problem with that, we can go together or I can go and then mail him the PO from Costco showing payment, but he will not schedule templating until he has the orginal copy he needs "for the folder".
I do plan to contact Costco about this process. The salesperson did give me the name of a person in charge of the Kiosk business at Costco to contact, but I haven't decided if that is the person I will go to first or I want to see what my local Costco manager has to say first.
If you decide to use Costco, you should ask to see the form that you sign okaying all the vendor's work. Is it a Costco form or a vendor form? We were not given any paperwork upon completion, so I wonder if the "you must be satisfied" ploy is only on the vendor part. Or it might be a new policy from Costco. Either way, we were not satisfied, and we paid as if we were. Once Costco processes your American Express card, it's a done deal. They don't hold the charge until the work is completed.
So you will owe Costco, no matter what the circumstances, and Costco will pay the vendor because of their contract. No one will take responsibility for poor work because they are obligated to each other, not to you. And you're right, American Express doesn't have any consumer protection, no matter what their advertisements claim.
I don't use their card anymore. I feel your pain! Our kitchen is lacking a backsplash because I just don't have the energy to deal with more broken promises. OK, I actually went with Costco, just because there didn't seem to be any difference in the process with HD or Lowes, and local Solid Surface shops were That will buy a number of The sales guy told me that they get paid after they submitt the signed form to Costco saying the work is complete.
There actually is no language stating you find the work satisfactory. So I asked, does that mean if I am not satisified I need to refuse to sign or they will get paid anyway, and he said yes. Of coarse then you will need to sort out who they need to go to in order to resolve the issue, you or Costco. This gets into legal and contract stuff I can't offer an opinion on. It does say they can put a lean on your house, and in the state of CT, even if you pay the contractor Costco , the contractor can still put a lean on your house if he does not pay them.
So I think, really, you are just getting the benefit of Costco's leverage and pricing. But the contractor and house lien thing goes no matter who you get to do the install. By the way, I went to Costco with the guy and Costco processed my credit card and I did not give the number to him.
I am really surprised Costco allows them to jot down credit card numbers on paperwork going to people with no need to have it in this day age of ID theft. But apparently they do it all the time. I am going to try to approve the slab but I have already been told this is not standard for them or quartz products in general. Not sure if they will let me or not. The work was guaranteed through Home Depot. Since we also paid through the Home Depot credit card see above , we were further protected.
The granite yard let us choose anything we wanted but we were limited to Costco's category pricing A, B, C, D, etc. BTW, we did pay everything up front, but to Home Depot. We did not pay a dime directly tot the granite yard. I would like to know if anyone has had dealings with Costco countertops in the Santa Clara, California area? I am looking at Home Depot, Lowes and Costco My husband is starting to go a little crazy with my problem of making a decision about our kitchen counters Can anyone help?
I just got off the phone with costco. First off, the countertop is very nice and although there is a seam you really have to look to see it so.. Problems started when the installers said they were done and wanted me to sign off. I saw out my front door that my garbage disposal was no longer attached, they said it no longer fit with the new cut. I was not present when the counter was taken out and this being my first countertop I believed them when they said it is not their responsibility to leave the new counter where the old one was.
Well it turns out they WERE telling the truth and costco. I would think twice about using them and I would use Home Depot. I do not know if what I expected was reasonable but i at least should have been told about the potential added costs. COM Countertops. I ordered my countertops in July and they are still not all installed!
In the meantime, I am being charged. We went with Costco The countertop guy accidentally broke one of the water pipe while drilling a hole for the countertop, and he told me it's no biggie since he turned off the main water volve. Then we left my new bought condo. Then the water remained in the pipe flooded my bsathroom and downstair neighbor in the midnight.
Our condo HOA sent emergency service to break into my condo, tear down my vanity and contertop, and did the emergency service. My door, wall, and vanity were broken. However, Costco ignored my complain and think the countertop contractor's insurance company would take care of it.
But the adjuster of countertop contractor's insurance company procrastinated the process and cutted down repairment budget to a rediculous small amount We can not find any contractor to do the repair for this rediculous small budget After more than one month, no repairment was made, and we are looking for a attorney to solve this problem in legal option. Judge it yourself and see if you would like to go with Costco.
We contacted Costco and we had a guy name Gene showed up. First he was pushing Cambria as a countertop while we said many times we are looking granite only. I am big fan of costco however when it comes to their installation service and people avoid it all cost It might depend on the market you're in as to whether you have reasonable alternatives.
Here in Los Angeles, I looked into Costco vendors not for countertops but for cabinets and windows and they were not the usual good-Costco-deal.
Their prices were low-ish, not the lowest, but the quality was lower than what you'd get on the open market for that price-point. The vendors they sent out for the window shades were overworked, underpaid, and basically the whole transaction was pathetic. I spent most of my time feeling sorry for the salesman. They were being paid next to nothing for the estimate.
It seemed a very exploitative arrangement. If you can find someone to do the job skillfully and honorably, you'd be far better off dealing with them directly -- that's MHO. Personally, I feel there's just one too many middlemen in that arrangement. And I don't think costco is at all as on-the-ball about sticking up for their customers in that situation.
It just wasn't the sort of Costco-like trading experience I'm used to. I will return to completely ignoring those sorts of services they proffer. I am disappointed to learn of all the bad experiences with Costco. I am very disappointed that they simply take a cut, but the rest of the process is unchanged.
I expected Costco would disrupt the market in a manner beneficial to both consumers and installers. Costco should import the stone, own the stone yards, self-insure for damaged materials and homeowner property, and employ the fabricators.
We had a problem with an independent fabricator who messed up cutting some stone, which he should have replaced. But to buy another slab would have wiped out his profit and put him in debt. So we bought another slab. It's the same with any independent "handyman" who works with expensive materials that he doesn't supply. A marketer who can overcome these problems could have a very good profitable business, while benefiting consumers and workers.
It seems to be a perfect match with Costco's business model. Why aren't they doing it? Here is a link that might be useful: The Contrary Consumer. Costco isn't doing it because they witnessed the mess Home Depot created when it decided to become a fabricator in its failed "Expo" store concept.
Home Depot tried exactly what you described and failed miserably. Apparently being a profitable and reputable fabricator isn't as easy as a retailer thinks. The first order of business in any business is to know your limitations. Everyone thinks the other guy is making a ton of money and that his business is simple and easy. Costco is wise to stick to retailing and leave fabrication and installation to subs.
Too bad. Now, it seems importers and showrooms are doing great, fabricators are barely making it, and consumers are getting shafted. OK, its been a few years and I thought I would give you the end of this story. I used NBC solid surface through Costco. I was greatly impressed with the job they did!
They installed the counter top on a 90 degree day, and even did some additional edge work on the slab out in that heat to make sure I was completely satisfied. I ended up sending a letter to the company thanking all the people that went out of their way during the process, including sending me photos of my actual slabs. Several years later, I am totally satisfied with the quality of the countertop and the fabrication. I suppose every company has customers that are satisfied and a few that could not be.
Based only on my one experience with them, I would not hesitate to recommend them. They worked very hard and went out of their way to make sure I was satisfied. The workmanship was excellent. I have trusted Costco and used the Costco, Scarborough, Ontario for installation of my kitchen countertop without comparing the price.
I know the price is high. I am willing to pay a descent price for a high quality product. I paid the full price before the installation. To my greatest disappointment, they cut the soap dispenser hole too close to the wall; I cannot put the bottle on. I contacted Contractor Company, after I could not find any bottle that can fit.
They said, " The installation service people asked you where to put the soap dispenser, you told them to install at the corner. Sounds like you're a good candidate for a NeverMT. You use an economy size bottle of soap that sits on the cabinet floor. There's been several threads about this little gadget on GW.
Some have even made their own version. Here is a link that might be useful: NeverMT. Everyone thinks they are "Safe" to go with a big national chain to do their kitchen cabinets or tops ie. Home Depot, Lowes, Costco Like the lady with the soap dispenser, you are responsible for everything. Have you seen their contracts? There are just too many people working on the project and things slip through the cracks.
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